The ability to quickly investigate and resolve incidents can mean the difference between prevention and costly escalation. At Rhombus, we're committed to empowering organizations with tools that make it easy for anyone to conduct cutting-edge security. Today, we're excited to announce three new additions to our AI portfolio to make it easier for customers to investigate and faster than ever before: ChatGPT Integration, Faces 2.0, and Combined Event Search.

What’s at Stake: The High Cost of Investigations

Security teams face enormous pressure to prevent and resolve incidents quickly. The average cost of addressing a physical security breach is staggering – at an estimated $100,000 per incident. Beyond immediate financial impact, organizations face cascading consequences regarding safety outcomes, employee retention, customer trust, and long-term brand equity.

Despite the high stakes, traditional tools too often fall short in delivering fast, effective investigations. On-premise systems require security teams to spend hours manually reviewing footage on-site, with limited ability to filter or fast-forward. Cloud-based providers promise to ease the investigation burden, but can fall prey to clunky, confusing interfaces, excessive bandwidth consumption, and limited search functionality that overpromises and underdelivers.

A Safer Future: AI-Powered Tools for Rapid Resolution

To make it even easier for all organizations to unlock the power of AI security, Rhombus is proud to introduce three new features to take your investigations from hours to seconds. Our AI is more than a “buzzword” -- don’t just take it from us. With a 99% customer renewal rate, continuous innovation and customer experience is at the heart of what we deliver. Introducing: ChatGPT Integration, Faces 2.0, and Combined Event Search.

OpenAI ChatGPT Integration (BETA): Conversational Security Intelligence

 

Now testing with beta customers, our ChatGPT integration represents a fundamental shift in how security teams interact with surveillance systems. Instead of navigating complex menus or being constrained to specific search criteria, users can simply describe what they're looking for in natural language.

In under 60 seconds, users can create custom prompts within the Rhombus Console to analyze future events. The ChatGPT integration will automatically scan relevant footage and present matches. This natural language approach puts you in the driver seat – unlocking a new frontier of search that’s customized to your business and dramatically reduces investigation time while improving accuracy.

Key capabilities include:

• Custom, natural language prompts for targeted insights
• Integration with rules engine and video timeline for at-a-glance review
• 24/7 real-time analysis for learnings the moment they occur

ChatGPT integration helps enable security teams to:

• Quickly identify individuals of interest with specific descriptors
• Improve safety and operational compliance
• Protect high-value assets against employee theft

Faces 2.0: Next-Generation Facial Recognition

 

Faces 2.0 builds on Rhombus' facial recognition technology with significant advancements in accuracy and ease of use. The updated system uses advanced AI models to deliver more reliable matches while requiring less configuration and maintenance. With customizable match thresholds, organizations can adjust AI confidence % to meet specific security needs - for instance, healthcare facilities can set higher match requirements in sensitive areas.

Key enhancements include:

• Improved matching accuracy through latest AI models
• Customizable confidence thresholds for different security needs
• Simplified system management and maintenance

Faces 2.0 helps enable security teams to:

• Quickly verify authorized personnel & maintain access control compliance
• Track visitor movements throughout facilities
• Investigate security incidents more effectively

Combined Event Search: An Integrated Experience

 

The new Combined Event Search feature brings together data from security cameras, access control systems, and other security devices into a single, powerful search interface. This unified approach eliminates the need to search footage by a single attribute at a time, giving you greater visibility to find what you’re looking for faster than ever. For example, if a suspicious red car is reported in the west parking lot, security managers can instantly filter footage by area and vehicle color to pinpoint the exact time of the incident.

Key features include:

• Integrated facial recognition, clothing color, and camera region filters
• Combined license plate, vehicle color and area search
• Intuitive, user-friendly interface

Combined Event Search helps enable security teams to:

• Locate increasingly specific events in historical footage
• Resolve incidents faster with click-and-choose filtering
• Conduct comprehensive investigations from a single interface

Transforming Security Operations through AI

As of today, Rhombus customers can begin using each of these powerful tools, including gaining early access to the ChatGPT integration in Beta.

These new AI features represent a significant step forward in Rhombus's mission to create safer, more secure environments through innovative technology. By combining advanced AI capabilities with intuitive interfaces, we're enabling organizations to:

• Dramatically reduce investigation time and effort
• Improve security response effectiveness
• Enhance compliance and accountability
• Future-proof security operations

 

Ready to transform your security investigations? Start a free camera trial today or speak to a Rhombus expert to witness how these exciting new features can advance your organization.