Duration: 12 – 18 Months

Suitable for: Supervisor, Team Leader, Shift Supervisor and Shift Manager.

Progression: Level 5 Operations / Department Manager

On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

They provide direction, instructions and guidance to ensure the achievement of goals.Working in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities: Supporting, managing and developing team members, planning and monitoring workloads and resources, resolving problems, and building relationships internally and externally.