This 3-day practical classroom training course is designed for those who wish to hone their leadership skills in the control room environment. You’ll learn about planning, communications, codes of practice, motivating your team, and much more. This is a BTEC Level 3 course, which is an internationally-recognised qualification. 

What will you learn?

• Functions and qualities of supervisors
• Protecting the integrity of your organisation
• Problem solving
• Risk Assessment
• Resolving staff issues and conflict management
• Objective – personal and organisational
• Team Characteristics
• Group dynamics
• Essential Legislation
• Team Management
• Motivating the team
• Development interpersonal communication skills
• Customer service – internal and external
• Surveillance Camera Codes of practice
• CCTV images of evidential quality
• Audit trails and Health and Safety